Refunds can only be issued for items purchased directly from All other refunds would be issued by the reseller.

 As soon as your refund or exchange has been processed by our warehouse, we’ll email you to let you know. Please allow up to 28 days for the process of your refund or exchange. All refunds will be made back to the payment card which was used to pay for the original order.

When an order is sent back, please help us by including the order number it relates to and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.

Faulty Product Returns

All watches are supplied with a warranty period of 1 year from the date of purchase. This covers mechanical defects to the watch. Excluded are malfunctions resulting from accidents or negligence. This does not affect your statutory rights.

Returns and exchanges will only be processed if accompanied with proof of purchase. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

Also, pierced products such as earrings cannot be returned due to hygiene reasons. 

Our customer care team is available Mon-Fri 9am to 5pm (GMT) we’re on hand to assist with...

  • Size and fit advice
  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders

Call: 01382 772581 (UK)


Returns Address

Returns Department
Lily + Stone
Suite 6, Prospect House
Gemini Crescent

Lily + Stone is a trading name of Tyko Trading Ltd.

Suite 6, Prospect House
Gemini Crescent

Company Number SC357666
VAT: GB 135 5340 31

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